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  1. APG Pharma Support Portal
  2. Frequently Asked Questions

Frequently Asked Questions

Software Usage

  • How do I apply a licence?
  • How do I copy signal configuration?
  • How do I move models from Development to Real-Time?
  • How do I use model masks?
  • How do I change the workspace size(s)?
  • How do I set up a simulation in Real-Time?
See all 9 articles

General Troubleshooting

  • OPC connection errors on software reinstallation
  • ‘Cannot Attach Database’ error on startup

User Authentication

  • How I do I log into the software?
  • Can I use a different domain name?
  • Can I use a local account?
  • Troubleshooting Errors: Security Model File cannot be located.
  • Troubleshooting Errors: The user has insufficient privileges for system access
  • Troubleshooting Errors: We can’t sign you in with these credentials because your domain isn’t available

Our Offices

  • UK Office Location
  • Singapore Office Location

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